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Terms and Conditions

Last Updated: 01.08.2025

Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Fluzzr ("Company," "we," "us," or "our") regarding your use of our software-as-a-service platform, website, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

We may modify these Terms at any time. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

Description of Service

Our Services provide a comprehensive platform for tracking and optimizing your business interactions with AI language models. The Services include:

  • Access to our web-based application and dashboard
  • Data processing and analytics tools
  • Integration capabilities with third-party services
  • Customer support and documentation
  • API access (where applicable)

We reserve the right to modify, update, or discontinue any aspect of the Services at any time, with or without notice, subject to the provisions regarding material changes outlined herein.

User Accounts and Registration

Account Creation

To access certain features of our Services, you must create an account by providing accurate and complete information, including:

  • Valid email address
  • Full name and company information
  • Secure password
  • Payment information (for paid services)

Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Immediately notifying us of any unauthorized use
  • Using strong passwords and enabling two-factor authentication when available

Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts in your jurisdiction. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

Prohibited Activities

  • Violate laws: Use the Services for any illegal purpose or in violation of local, state, national, or international law
  • Infringe rights: Violate intellectual property rights, privacy rights, or other rights of third parties
  • Harm systems: Attempt to gain unauthorized access, introduce malware, or disrupt the Services
  • Spam or abuse: Send unsolicited communications, engage in harassment, or abuse other users
  • Reverse engineer: Attempt to reverse engineer, decompile, or discover the source code of the Services
  • Scrape data: Use automated tools to extract data without permission
  • Impersonate: Impersonate any person or entity or falsely represent your affiliation
  • Compete: Use the Services to develop competing products or services

Content Standards

Any content you submit through the Services must not:

  • Contain hate speech, harassment, or discriminatory content
  • Include personal information of third parties without consent
  • Violate export control laws or regulations
  • Contain malicious code or harmful software
  • Infringe on copyrights, trademarks, or other intellectual property

User Content and Data

Your Content

You retain ownership of all content, data, and information you submit to or store in the Services ("User Content"). By using the Services, you grant us a limited, non-exclusive license to:

  • Store and process your User Content to provide the Services
  • Create backups and ensure system redundancy
  • Perform analytics on aggregated, anonymized data
  • Comply with legal obligations and enforce these Terms

Data Protection

We implement appropriate technical and organizational measures to protect your User Content. However, you are responsible for:

  • Maintaining backups of critical data
  • Ensuring you have rights to upload and process User Content
  • Complying with applicable data protection laws
  • Not uploading sensitive personal data unless necessary

Data Portability

You can export your User Content at any time through our data export tools. Upon termination of your account, we will provide a reasonable opportunity to retrieve your data, subject to our data retention policies.

Intellectual Property Rights

Our Intellectual Property

The Services, including all software, documentation, trademarks, and other materials, are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services solely in accordance with these Terms.

Restrictions

You may not:

  • Copy, modify, or create derivative works of the Services
  • Sell, rent, lease, or sublicense access to the Services
  • Remove or modify any proprietary notices
  • Use our trademarks without permission
  • Access the Services to build similar or competitive products

Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us the right to use such feedback without restriction or compensation.

Payment and Billing

Subscription Plans

We offer various subscription plans with different features and pricing. Current pricing is available on our website and may change with notice as described in these Terms.

Payment Terms

  • Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis
  • Payment Methods: We accept major credit cards and other payment methods as displayed
  • Automatic Renewal: Subscriptions automatically renew unless cancelled
  • Price Changes: We may change prices with 30 days' notice
  • Taxes: You are responsible for all applicable taxes
  • Currency: All prices are in EUR unless otherwise stated

Late Payment and Suspension

If payment is not received by the due date:

  1. We will attempt to charge your payment method again
  2. Your account may be suspended after 3 days
  3. Your account may be terminated after 7 days
  4. You remain liable for all outstanding charges

Free Trials and Refunds

Free Trial Terms

We may offer free trials of our Services. Free trials:

  • Are limited to one per customer
  • May have reduced functionality or limitations
  • Automatically convert to paid subscriptions unless cancelled
  • May be terminated at our discretion

Refund Policy

30-Day Money-Back Guarantee: We offer a full refund within 30 days of your initial subscription payment if you are not satisfied with the Services.

Refund Conditions:

  • Refunds apply only to the most recent payment
  • Annual subscriptions may be refunded on a pro-rated basis
  • Refunds do not apply to add-on services or third-party charges
  • Processing may take 5-10 business days

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key privacy principles:

  • We collect only necessary information to provide the Services
  • We implement industry-standard security measures
  • We do not sell your personal information
  • You have rights regarding your personal data
  • We comply with GDPR, CCPA, and other applicable privacy laws

Service Availability and Support

Service Level

We strive to maintain high availability of our Services, but we do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages that temporarily affect service availability.

Customer Support

We provide customer support through:

  • Email support during business hours
  • Online documentation and knowledge base
  • In-app help and tutorials
  • Priority support for premium plans (where applicable)

Third-Party Services

Our Services may integrate with third-party services. We are not responsible for the availability, functionality, or terms of such third-party services.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Total Liability: Our total liability to you for all claims arising from or related to the Services shall not exceed the amount you paid us in the 12 months preceding the claim
  • Excluded Damages: We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption
  • Service Availability: We do not guarantee that the Services will be uninterrupted, error-free, or completely secure
  • Third-Party Content: We are not responsible for third-party content or services accessed through our platform

Exceptions: Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

Indemnification

You agree to indemnify, defend, and hold harmless our company, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services in violation of these Terms
  • Your User Content or data
  • Your violation of any third-party rights
  • Your violation of applicable laws or regulations
  • Any negligent or wrongful conduct by you or your users

Termination

Termination by You

You may terminate your account at any time by:

  • Cancelling your subscription through your account settings
  • Contacting our support team
  • Following the cancellation process outlined in our documentation

Termination by Us

We may suspend or terminate your account if:

  • You violate these Terms or our Acceptable Use Policy
  • Your account is involved in fraudulent or illegal activity
  • You fail to pay applicable fees
  • We cease offering the Services (with reasonable notice)
  • As required by law or legal process

Effect of Termination

Upon termination:

  • Your access to the Services will cease immediately
  • You remain liable for any outstanding fees
  • We will delete your User Content according to our data retention policy
  • You may export your data for a limited time period
  • Provisions regarding intellectual property, liability, and governing law survive termination

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of Germany, without regard to conflict of law principles.

Dispute Resolution

Informal Resolution: Before initiating formal proceedings, you agree to first contact us to attempt to resolve any disputes informally.

Jurisdiction: Any legal action arising from these Terms shall be brought exclusively in the courts of [Your Jurisdiction], and you consent to the jurisdiction of such courts.

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

General Provisions

Changes to Terms

We may modify these Terms at any time. We will:

  • Post updated Terms on our website with a new "Last Updated" date
  • Notify you via email or in-app notification of material changes
  • Provide reasonable notice before changes take effect
  • Allow you to review changes before they become binding

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and us regarding the Services.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Contact Information

If you have questions about these Terms, please contact us:

Legal Department:

  • Email: legal@fluzzr.com
  • Address: Fohlenweide 69A, 16767 Leegebruch, Germany
  • Phone: +49 (151) 556 165 64

General Support:

  • Email: support@fluzzr.com
  • Help Center: https://www.fluzzr.com/help-center
  • In-app support chat

*These Terms and Conditions are effective as of [Date] and govern your use of our Services. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.*