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Privacy Policy

Last Updated: 01.08.2025

Introduction

At Fluzzr ("we," "us," or "our"), we are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our data practices when you use our website, products, and services (collectively, the "Services").

Your trust is essential to our business. We believe your information belongs to you, and we aim to only use your information to your benefit. We protect your information from others and help you understand and control how your data is used.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Services.

Key Definitions

  • "Personal Data" means any information relating to an identified or identifiable individual
  • "Processing" means any operation performed on personal data, including collection, use, storage, disclosure, or deletion
  • "Services" refers to our software-as-a-service platform, website, and related services
  • "Third-Party Services" means services provided by companies other than us that may be integrated with our Services
  • "Data Controller" means the entity that determines the purposes and means of processing personal data
  • "Data Processor" means the entity that processes personal data on behalf of a Data Controller

Information We Collect

Information You Provide Directly

Account Registration: When you create an account, we collect:

  • Name and email address
  • Company name and job title
  • Payment information (processed by our payment providers)
  • Profile information you choose to add

Communications: When you contact us, we collect:

  • Email address and contact details
  • Content of your messages
  • Support tickets and feedback

Transactions: For paid services, we collect:

  • Billing information and addresses
  • Payment method details
  • Transaction history
  • Tax identification numbers (if applicable)

Information Collected Automatically

Usage Data: When you use our Services, we automatically collect:

  • IP address and location information
  • Device type, operating system, and browser information
  • Pages visited and features used
  • Time and duration of sessions
  • Referral sources
  • Click-through data

Cookies and Tracking Technologies: We use cookies and similar technologies to:

  • Maintain your session and preferences
  • Analyze usage patterns and improve our Services
  • Provide personalized experiences
  • Deliver relevant advertising (with your consent where required)

For detailed information about our use of cookies, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from:

  • Integration Partners: When you connect third-party services to our platform
  • Payment Processors: Transaction details from Stripe, PayPal, or other payment providers
  • Marketing Partners: Contact information from lead generation activities
  • Public Sources: Publicly available business information to enhance your profile

How We Use Your Information

We process your personal data for the following purposes:

Contractual Necessity

  • Providing and maintaining our Services
  • Processing payments and managing subscriptions
  • Creating and managing your account
  • Providing customer support
  • Communicating about service updates and changes

Legitimate Business Interests

  • Improving and developing our Services
  • Analyzing usage patterns and user behavior
  • Preventing fraud and ensuring security
  • Marketing our services (subject to your preferences)
  • Conducting research and analytics
  • Managing our business operations

Legal Compliance

  • Complying with applicable laws and regulations
  • Responding to legal requests and court orders
  • Protecting our rights and interests
  • Preventing illegal activities

With Your Consent

  • Sending marketing communications (where consent is required)
  • Using cookies for analytics and advertising
  • Sharing data with specific third parties you've authorized

How We Share Your Information

We do not sell, rent, or lease your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party providers who help us deliver our Services:

  • Cloud hosting providers (AWS, Google Cloud, Microsoft Azure)
  • Payment processors (Stripe, PayPal)
  • Email service providers (SendGrid, Mailchimp)
  • Analytics providers (Google Analytics, Mixpanel)
  • Customer support tools (Intercom, Zendesk)

These providers are contractually bound to protect your information and use it only for specified purposes.

Business Transfers

If we're involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal process or government requests
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Ensure the safety of our users

With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

International Data Transfers

Our Services are operated from [Your Primary Location], and we may transfer your personal data to countries outside your region, including the United States and other countries where our service providers operate.

For European Users

When we transfer personal data from the European Economic Area (EEA) or UK to other countries, we ensure adequate protection through:

  • Adequacy Decisions: Transfers to countries deemed adequate by the European Commission
  • Standard Contractual Clauses: EU-approved contracts with recipients in other countries
  • Other Safeguards: Additional measures to ensure your data remains protected

For US Users

We comply with applicable US federal and state privacy laws governing international transfers.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:

  • Account Information: While your account is active and for up to 2 years after closure
  • Transaction Records: For 7 years to comply with financial and tax obligations
  • Usage Data: For up to 2 years for analytics and service improvement
  • Marketing Data: Until you opt out or we no longer need it for legitimate purposes
  • Legal Obligations: As required by applicable law

When we no longer need your personal data, we will securely delete or anonymize it.

Security Measures

We implement industry-standard security measures to protect your personal data:

Technical Safeguards

  • Encryption in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication systems
  • Secure development practices

Organizational Safeguards

  • Employee training on data protection
  • Regular review of access permissions
  • Incident response procedures
  • Vendor security assessments

While we strive to protect your information, no method of transmission or storage is 100% secure. If you suspect a security incident, please contact us immediately.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

Universal Rights

  • Access: Request information about the personal data we hold about you
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to certain exceptions)
  • Portability: Receive your data in a machine-readable format

European Users (GDPR)

  • Object to Processing: Object to certain types of processing
  • Restrict Processing: Limit how we use your data
  • Withdraw Consent: Withdraw consent for processing based on consent
  • Lodge Complaints: File complaints with your local data protection authority

US Users (State Privacy Laws)

Residents of California, Colorado, Connecticut, Utah, and Virginia have additional rights:

  • Right to Know: Detailed information about our data practices
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt out of sales or sharing for targeted advertising
  • Non-Discrimination: We won't discriminate against you for exercising your rights

Exercising Your Rights

To exercise your privacy rights:

  1. Email us at privacy@fluzzr.com
  2. Use our online privacy request form at https://fluzzr.com/privacy-request
  3. Contact us through your account settings

We may need to verify your identity before processing your request.

Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

Marketing Communications

We may send you marketing emails about our Services, industry insights, and special offers. You can:

  • Opt out by clicking unsubscribe links in our emails
  • Manage preferences in your account settings
  • Contact us to update your communication preferences

Note that you'll continue to receive important service-related communications even if you opt out of marketing.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. Our Cookie Policy provides detailed information about:

  • Types of cookies we use
  • How to manage cookie preferences
  • Third-party cookies and tracking
  • Opt-out mechanisms

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

  • Post updates on this page with a new "Last Updated" date
  • Notify you of material changes via email or prominent notice in our Services
  • Give you time to review changes before they take effect

Your continued use of our Services after updates constitutes acceptance of the revised Privacy Policy.

Regional Compliance

European Economic Area (EEA) and UK

  • Data Controller: [Your Company Name] is the data controller for your personal data
  • Legal Basis: We process your data based on contract, legitimate interests, legal compliance, or consent
  • Data Protection Officer: Contact our DPO at dpo@fluzzr.com
  • EU Representative: [If applicable, include EU representative details]

United States

We comply with applicable US federal and state privacy laws, including:

  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Utah Consumer Privacy Act (UCPA)
  • Virginia Consumer Data Protection Act (VCDPA)

For California Residents: We do not "sell" personal information as defined by the CCPA. We may share information for business purposes as described in this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries:

  • Email: privacy@fluzzr.com
  • Address: [Your Business Address]

Data Protection Officer (EU/UK):

  • Email: dpo@fluzzr.com

US Privacy Requests:

  • Online Form: https://fluzzr.com/privacy-request
  • Email: privacy@fluzzr.com

EU Representative (if applicable):

[Include EU representative contact details if your company is not established in the EU but targets EU users]

*This Privacy Policy is effective as of [Date] and governs our collection, use, and disclosure of your personal information in connection with our Services.*